Effective Date: June 6, 2026

At FarmFlyer Agrotech Private Limited, we prioritize transparency and security in agricultural transactions. Because we operate as a specialized physical-first trade engine, our settlement and refund policy shifts away from conventional e-commerce standards.

1. The Escrow Staging Protocol

When a Trader or Retailer wins a marketplace bid or issues a digital Purchase Order, the total transaction amount must be deposited into the secure platform wallet ledger. These funds are temporarily locked ("Staged") and cannot be withdrawn arbitrarily by the buyer or released early to the seller while produce is in transit.

2. Quality Rejection & Partial Refunds

Because payments are conditionally tied to physical inspection, refunds are processed under the following criteria:

• Full Approval: If the produce passes the physical quality check at the market yard or farm site, the buyer confirms approval, the escrow unlocks, and the funds are fully routed to the seller. No refunds are possible after this stage.
• Quality Discrepancy & Rejection: If the physical inspection reveals that the crop parameters fail to match the digital grade description listed on the app, the buyer can log a physical rejection request prior to unloading.
• Resolution Options: In the case of an inspection failure, the parties can mutually execute:
  1. An Adjusted Settlement: The buyer and seller agree on a lower price tier via the app, and the excess staged amount is immediately refunded to the buyer’s platform wallet.
  2. A Total Refund: If the crop batch is fully rejected for non-compliance, the locked trade funds are released back to the buyer's financial ledger once the transport dispute is logged, and the shipment is cleared.

3. Subscription Software Cancellations

For business management software tools (e.g., multi-branch enterprise control layers, MandiDesk POS premiums):

• Subscription changes or cancellations apply to the upcoming billing cycle.
• We do not offer pro-rata refunds for active, partial monthly subscription cycles once software features have been accessed.

4. Processing Timelines

Approved wallet refunds or released escrow balances are reflected instantly in your internal platform ledger. Payout transfers from your internal platform wallet to your verified external bank account are processed via standard banking channels (NEFT/RTGS/IMPS) within 2 to 3 business days.